Beschreibung
Harvey Nash is looking for a Social Media Engagement Specialist for a 5 month project in Switzerland.
The role is to manage 2-way engagement on Corporate Social Media channels.
You are responsible for
- Helping maintaining an enterprise rapid response system for group social media channels including monitoring, tracking, internal triaging, approval and publishing processes for social engagement on Corporate social media channels.
- Working with agency on 24/7 Adverse Event/Product Technical Complaint monitoring and reporting processes.
- Serving as front-facing point of contact for external customers' to help guide them to the appropriate internal resources or information.
- Liaising daily with an internal network of social media specialists and subject matter contacts to draft, approve and publish timely social replies.
- Monitoring 3rd party social media activity and develops and executes on opportunities for partnerships and response.
- Identifying and helping developing pilots and processes for proactive social engagement opportunities and community building.
- Providing live social media event support in partnership to help support social channels and content.
- Leveraging enterprise social media content management system and other tools/technologies to most effectively community manage social channels.
- Working with the team to support ad hoc campaign engagement/response plans.
- Helping to review and update relevant working documents, such as response matrixes, monitoring processes, Adverse Event reporting protocol.
- Complying with governance requirements for web and relevant policies and procedures.
- Tracking success of all response activities.
Requirements
- University degree; online/digital marketing degree/courses highly desirable
- Fluency in English, written and verbal. Other language skills desirable, Spanish and Portuguese preferred.
- 5 years of experience in customer service, social community management, external-facing public relations or online marketing events is preferred
- Track record in using digital/social media building and managing brand/corporate reputation, issues, engaging customers/patients or other constituents to drive measurable results
- Ability to problem solve and think quickly on your feet
- Strong people and communication skills; adaptability, calm, desire to solve others' problems, detail-oriented, ability to troubleshoot and know where to pass a complex question, knowledge of the company/products/services
- Familiarity with and entrée to healthcare/pharma digital influencers, as well as traditional pharma and business media in strategic markets a big plus
Are you available immediately, have experience working within a Life Science company? Please send your complete CV (Word documents preferred) to (see below) For further details feel free to call me. I am looking forward to receiving your application.