Beschreibung
Field Support Technician
Field support role will be performing all client service actions that are delivered at the customer's desk. These include: Break Fix, Desk Side Support, IMAC's, etc.
Responsibilities:
Include performing moderate-to-complicated configuration and repair of desktop/notebook computer equipment, low-to-moderate moderate troubleshooting of
technical/software issues on desktop/notebook computer equipment. This role combines good level technical skills with an emphasis on the delivery of a high level of
customer service.
Your responsibilities include
o Basic hardware and software problem diagnosis
o Basic software usage advice and minor configuration changes
o Replacement of faulty computer components (mainly Desktops/Laptops/Monitors)
o Incident documentation
o Customer interaction
o Completion of service tasks by following agreed procedures
o Management of stocks of PC's and spare parts assigned to the technician
o Physical installation and/or de-installation of PC hardware
To deliver the required results, it's necessary that you have:
o Excellent customer service skills
o Dell diagnosis tools
o Dell Laptop/Desktop hardware
o Knowledge of basic LAN network cable management
o General infrastructure understanding (networks, Servers, AD etc.)
o Familiar with general usage Microsoft Office
o Basic understanding of the purpose and operation of software distribution technologies (eg SCCM)
o Windows 7 Operation and configuration knowledge
Experience & Skills
o 2-4 years of relevant experience
o Strong knowledge of Windows operating system environment.
o Solid customer interaction skills.
o A+ desktop or equivalent skill set is required; additional certifications for various hardware platforms may be required.
If you are a dynamic and motivated Field Support Technician currently looking for a challenging new position that applies to your skills, then we look forward to receiving your application!
Don't hesitate and send us your CV today through the link in the advert. In case of any questions please contact Jane Archer.
Experis IT is Europe's leading recruitment agency.