Beschreibung
Technical Engineer/Service Manager Support/Public Cloud - Amazon Web/Level 3 and Level 4 Support/System Administration/IT Infrastructure
About us:
ITech Consult AG is a certified ISO Swiss company with offices also located in Germany, Great Britain and Ireland. ITech Consult is specialised in delivering ICT candidates for contract work. We were founded in 1997 by IT professionals; hence we well understand what it means to be professionally supported in your search for a new project and being employed.
Reference No: 916186NC
Role: Technical Engineer and Service Manager Support for Public Cloud
Industry: Pharmaceutical
Location: Basel Region
Workload: 100%
Start Date: ASAP
Duration: 30.06.2017 initially and extension can be possible.
Role Description/responsibilities:
- Defines and maintains knowledge about how systems are related and ensuring that dependencies are understood and managed accordingly.
- Develops operational models that will ensure optimal use of resources and the appropriate level of performance.
- Defines all tasks required to manage the infrastructure and ensuring that these tasks are performed appropriately.
- Plan and design new security technologies and solutions through project work and assisting in the creation or corporate standard procedures.
- May lead a group of system/software engineers in a Matrix organization, supporting and coaching associates with their development and operations activities.
- Provide recommendations to management team to increase effectiveness of organization and technology solutions.
- Proactively improves service availability wherever possible and optimizes the availability of the IT infrastructure to deliver cost-effective improvements that deliver tangible benefits to the business.
- Creates, maintains and regularly reviews an availability management system and a forward-looking availability plan, aimed at improving the overall availability of IT services and infrastructure components; so ensures that existing and future availability requirements can be met.
- Reviews incident data to analyze assigned problems.
- Monitors progress on the resolution of known errors and advising incident management staff on the best available workaround for incidents.
- Assists with the handling of major incidents and identifying their root causes.
- Create project plans, design, and implement solutions.
- Level 3 and Level 4 Support for problems identified with cloud services.
- Will act as an escalation for Level 2 and Level 3 Managed Services support technicians in new operating model and handle level 2 and 3 in the interim operating model.
- Create, request, and present technical specifications and requirements for purchasing of cloud services via quote procedure.
- Standard system administration duties including server or service install, System/Application install and patch management, Windows and/or Linux problem determination and resolution, log analysis, etc.
- Interface with third party vendors as liaison between client and vendor.
- Utilize superior customer service skills.
- Stay current with system information, changes, and updates