VIP On-site Support Engineer - Contract - Zurich

Zürich  ‐ Vor Ort
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Beschreibung

My client is looking to recruit an IT Support person to work on-site at a customer location in Zurich. Initially for a contract of 3 months, this may lead to a permanent role.

VIP level support experience essential along with IOS skills.

Role Summary:

The role is focused on providing end-user computing support to a designated team of business executives within the client company. It is imperative that these individuals receive exceptional support on their range of end-user computing devices which will support their needs whether working on-site or at a remote location.

This position requires a person who has excellent inter-personal skills, problem solving skills and is a good communicator. The candidate will work as part of a dedicated team and requires the following skillsets:

Key Duties & Responsibilities:

  • Serves as a first point of contact and escalation point for executives and takes end-to-end ownership of resolving reported issues and fulfilling requests
  • Accountability for taking issues from initial contact through resolution
  • Regularly communicates improvements and changes to VIPs, including ways in which available technology can be fully utilized to drive greater productivity
  • Builds productive relationships with company executives
  • Resolves technology issues encountered by executives in a timely manner and ensures systemic issues are escalated and remediated to prevent further occurrences
  • Provides one-on-one training regarding the features and functionality of a broad set of technologies used by VIPs
  • Identifies, creates, and provides training, either in person or virtually, to business users

Required Education/Training & Experience:

  • 7+ years' experience as a top-tiered End User Computing Support Engineer or similar role
  • Excellent communication skills interacting with executives
  • Proven track record of operating in an IT support organization
  • Ability to operate at a break-fix level to diagnose and address common issues experienced by VIPs
  • Excellent organizational, time management and crisis management skills
  • Service-oriented behaviour
  • Foundational understanding of ITSM and ITIL

Technical Skills:

  • MS Windows 7/10
  • MS Office Suite
  • Apple product knowledge; specifically iPads and iPhones (essential skill)
  • Working knowledge of Citrix MDM platform or similar
Start
ab sofort
Dauer
3-6 months
Von
E-Frontiers
Eingestellt
20.01.2017
Projekt-ID:
1272438
Vertragsart
Freiberuflich
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