Application Support Specialist (4082)

Vertragsart:
Vor Ort
Start:
11.2016
Dauer:
3 Monate (Verlängerung möglich)
Ort:
Zürich
Eingestellt:
10.11.2016
Land:
flag_no Schweiz
Projekt-ID:
1236380

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For a short term project of three months at our insurance client site, we are looking for an experienced

Application Support Specialist (4082)

Your Qualifications:
- Competent knowledge of technical applications built on different technologies
- Intermediate knowledge of Financial Services Industry and Data Quality Principles
- Basic knowledge of IT Networks in enterprise environment
- Intermediate technical analysis and problem solving skills
- Ability to communicate with various stakeholders on different levels of seniority
- Strong customer service orientation
- Bachelor’s degree (or equivalent) in Information Technology and 2 or more years of experience in related field

Your Responsibilities:
- Performs and oversees standardized operational tasks to ensure service levels and performance are met. Takes action where necessary to address or escalate performance or operational issues.
- Reports service performance to line management and provides feedback on execution of standardized operational tasks to business.
- Ensures compliance with IT service management governance, standards and polices
- Generates input for service level performance reports, generating improvement actions where necessary
- Supports the end-user satisfaction process and service improvement programs
- Manages incident escalations and complaints, working with business, IT and 3rd party suppliers to resolve service issues ensuring resolution times trend down
- Supports transition from change projects into operational support
- Transfers customer feedback into process improvements and optimization

Are you ready for a new challenge and available ASAP for three months? We look forward to receiving your application in MS-Word on For any questions, please contact us: