Beschreibung
Contact Centre Business Analyst - Contract Role in Switzerland !
Our client in Switzerland is looking for a "Contact Centre Business Analyst" who has strong experience of contact centre processes including,
Outsourcers
Written communications processes (live chat and email)
Workforce Management
Outbound calls
Case and Feedback Management
Claims/Returns
The role will involve analysing processes, user stories and detailed specifications of solutions for Contact Centre's and participate in the evolution and maintenance of this solution according to the clients business requirements.
English speaking role. If you are interested, please send your CV in WORD format and we will call you to discuss further.