Beschreibung
Professional IT Technician (IMACD-Specialist) - Pharmaceutical - Switzerland
For our global pharmaceutical client we are currently looking for the Professional IT Technician (IMACD-Specialist) to work in Switzerland.
The IMACD Support Specialist is responsible for the Installation, Move, Add, Change and Disposal of Client's standard Hardware for end users. Our goal is to provide a strongly customer focused service and to support the End User Support Teams in terms of cross functional processes and communication.
Your main tasks will be:
Work with HPSM ticket system (track, document, implement)
Allocate and prepare hardware for deployment
Deliver and install IT-infrastructure (new user, bulk requests)
Reclaim hardware process
Handling of the repair process
Inventory management (stock rooms, DSMT)
Request HW via ARIBA
Act as a point of contact for HW Pool customers and service providers
Requirements:
High school diploma and informatics education (SIZ )
Minimum of 2 years' technical experience in a desk side support position
Excellent technical skills for analysing and troubleshooting problems in a complex customer environment
Knowledge of PC Hardware and Periphery. Windows Client Technology, Desktop and Productivity tools
Experience with at least one Ticketing tool (eg HPSM)
Strong communication abilities and customer focused behavior
Experience with ITIL (Foundation)
Technical writing for documentation
Very good English and German skills (written and spoken)
If you are interested and available please call Diana for a confidential chat or send me your most up to date CV on: (see below) TODAY !