Professional Helpdesk Agent

Beschreibung

Professional Helpdesk Agent

LocationBaselContract typetemporary
For our client, a pharmaceutical company in Basel, Switzerland, we are looking for a motivated and ambitious:

Professional Helpdesk Agent

Main tasks:
-Accepting all kinds of queries and fault reports
-Informing and supporting users in the event of system failures
-First point of contact for simple fault clearance or forwarding fault reports and operational messages to users
-Evaluating, allocating, installing and maintaining new hardware, software (operating system, standard software, applications) and communication components
-Moving and equipping workstations
-Instructing users how to handle the equipment
-Initiating repairs and replacement of defective hardware
-Localizing and eliminating error conditions in the areas of hardware, software
-Maintaining a technical inventory of all installed and stored hardware, software

Qualifications:
-At least 2 years’ experience within 1st Level or deskside support
-Minimum of 2 years’ experience with Active Directory and Ethernet
-2 years’ work experience and a good knowledge of Windows 7, Office 2007 to 2010, Mac and iOS devices
-A good understanding of TCP/IP
-Good German and English spoken and written skills

Nice to have:
-ITIL foundation certificate is a plus


Start: 15.02.2016
Duration: 11 months (with possible extension)
Location: Basel

Are you interested to work in this challenging position? Marino Raschèr, Talent Resourcer, is looking forward to receiving your complete profile. Please send an e-mail to