Senior Project Manager with Contact Centre/Multi Channel expertise (ph

Zürich  ‐ Vor Ort
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Beschreibung

For a longer term project at our banking client in Zurich we are looking for a

Senior Project Manager with Contact Centre/Multi Channel expertise (phone, text, chats) (3209)

Customer Service 2.0 is a Retail Clients Switzerland Program consisting of 25 projects. A big part of the projects is located within the Multi Channel Contact Centre and IT area (multi channel communication is a mix of the following: customer phone centre, text messaging, chats, emails, outbound calls, inbound calls etc). The objective of this program is to open different Contact Channels and to tie them to a new Multimedia Contact Centre Platform. A further focus within the program is Self Service solutions and efficiency gains at work. This role offers a 80 % to 100% workload.

Your qualifications:

  • Project Management experience in Contact Centre/Multi Channel environments
  • Experience in implementing complex IT projects
  • Experience in Change Management
  • Distinctive conceptual abilities/well versed in writing presentations (Powerpoint)
  • Very good MS Project skills
  • Teamplayer with pronounced communication skills
  • Quick-wittedness and connect thinking
  • Fluent in English, German would be a plus

Main tasks:

  • Build up and lead of the Program Offices
  • Management of Project plans, timelines, reporting and Budget plans
  • Project lead Change Management and Communication
  • Support and part lead of Business Project Streams Customer Service

Do you feel you bring the required experience in Contact Centre/Multi Channel projects? Then we look forward to receiving your CV in MS-Word format.

Start
ab sofort
Dauer
12 months (+)
(Verlängerung möglich)
Von
iET SA
Eingestellt
22.09.2015
Projekt-ID:
988852
Vertragsart
Freiberuflich
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