Beschreibung
For a longer term project at our banking client in Zurich we are looking for a
Senior Project Manager with Contact Centre/Multi Channel expertise (phone, text, chats) (3209)
Customer Service 2.0 is a Retail Clients Switzerland Program consisting of 25 projects. A big part of the projects is located within the Multi Channel Contact Centre and IT area (multi channel communication is a mix of the following: customer phone centre, text messaging, chats, emails, outbound calls, inbound calls etc). The objective of this program is to open different Contact Channels and to tie them to a new Multimedia Contact Centre Platform. A further focus within the program is Self Service solutions and efficiency gains at work. This role offers a 80 % to 100% workload.
Your qualifications:
- Project Management experience in Contact Centre/Multi Channel environments
- Experience in implementing complex IT projects
- Experience in Change Management
- Distinctive conceptual abilities/well versed in writing presentations (Powerpoint)
- Very good MS Project skills
- Teamplayer with pronounced communication skills
- Quick-wittedness and connect thinking
- Fluent in English, German would be a plus
Main tasks:
- Build up and lead of the Program Offices
- Management of Project plans, timelines, reporting and Budget plans
- Project lead Change Management and Communication
- Support and part lead of Business Project Streams Customer Service
Do you feel you bring the required experience in Contact Centre/Multi Channel projects? Then we look forward to receiving your CV in MS-Word format.