Beschreibung
Core Engineer - PLEASE send your CVs ONLY if you are eligible to work in UK, client doesnt provide permit, other Cvs will not be reviewed!
Management and Operational performance of CORE network
The Back Office Engineer provides assistance to the Front Office on 2nd/3rd line network faults, monitors and maintains the operational status of IMS CORE network through regular evaluation of trouble ticket reports and performance statistics.
Assists customer with network re-design issues required to meet future growth and/or enhancements.
In direct co-operation with customer Architecture/Engineering, the Back Office Engineer provides needs to provide technical assistance for in-time and quality implementation of network upgrades or extensions
Back Office Engineer provides is responsible for preventive maintenance, specialist tool operation, routing and number management, number porting and capacity management.
The Back Office Engineer provides has direct responsibility for completion of technical support deliverables defined in the project plan.
Keep up to date with latest development of tele- and data-communications technologies
The Back Office Engineer provides needs to maintain close relations with third parties, like vendors, to be able to monitor progress of reported problems, known caveats, newly available features, software upgrades and hardware products. This to be able to foresee possible conflicts and improvements to operational services.
Assist in design, engineering, testing and rollout of newly defined products/services.
Prepare the necessary configuration and validation for new installations and upgrades.
Provide stand-by service (24/24h-7/7d), if required, as per local regulations.
People management of both permanent and outsourced staff of BackOffice team
Back Office
Perform diagnostics on CORE Elements and run tests against the impacted resources to identify of cause of specific trouble
Find the resolution/workaround for troubles, update trouble reports and dispatch fault repair tasks
Replace failed resources, activate cold stand-by resource units, support fault management escalations
Perform functional tests of repaired resources
Create, plan and submit Change Request on the Network
Determine the (security) risk and impact of implementing a Change Request
Review the design, develop and implement of Change Requests
Conduct post-implementation review to ensure successful implementation along with identification of any external impacts or new requirements
Create & update the Preventive Maintenance procedure and schedule
Prepare step-by-step guideline for all kinds of preventive maintenance tasks in scope of the CORE network
Create the work order for preventive maintenance and implement the planned work order effectively and according to the product guidelines
Report on the status of Preventive Maintenance result for the CORE network
Handle Problem ticket requests; create, correlate and dispatch to Problem ticket according to needs
Identify root cause of specific resource trouble; reinitialize impacted resources
Verify the problem solution and closure; prepare and deliver problem report
Implement problem solution, update problem tickets
Provisioning of business customers
Configuration Management
Perform initial assessments following CR raised by customer Architecture/Engineering team
Capacity Management
Configuration Management
Implementation
Please send your CV