Transport Engineer - Back Office WDM

Vor Ort
keine Angabe
keine Angabe
Connect 44 UK
flag_no Schweiz

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Back Office Transport Engineer

Main Responsibilities:

  • manage and operate Transport network;
  • troubleshoot Customer Trouble Tickets, provide assistance to the GNOC on 2nd/3rd line network faults (Network Trouble Tickets);
  • provide technical assistance for in-time and quality implementation of major network upgrades or extensions;
  • perform complex preventive maintenance tasks;
  • monitor and maintain the operational status of Transport through regular evaluation of trouble ticket reports and performance statistics;
  • assist with services re-design tasks required to meet future growth;
  • in direct co-operation with Deployment and Project Management, the Back Office Engineer needs to provide technical assistance for in-time and quality implementation of network upgrades or extensions;
  • complete technical support deliverables as defined in the project plan;
  • keep up to date with latest development of tele- and data-communications technologies;
  • maintain close relations with third parties (ie vendors) to be able to monitor progress of reported problems, known caveats, newly available features, software upgrades and hardware products;
  • foresee possible conflicts and improvements to operational services;
  • assist in design, engineering, testing and rollout of newly defined products;
  • prepare the necessary configuration and validation for new installations and upgrades;
  • provide stand-by service (24/24h-7/7d), if required, as per local regulations.

Key Tasks:

  • perform diagnostics on Transport Network elements and run tests against the impacted resources to identify of cause of specific trouble;
  • find the resolution/workaround for troubles, update trouble reports and dispatch fault repair tasks;
  • identify failed resources, activate cold stand-by resource units, support fault management escalations;
  • perform functional tests of repaired resources;
  • perform complex planned work activities related to network trouble tickets or to Business customers;
  • manage medium to large provisioning tasks configuring network elements and testing end-to-end service;
  • create, plan and submit Change Request on the Transport Network;
  • determine the (security) risk and impact of implementing a Change Request;
  • review the design, develop and implement Change Request;
  • conduct post-implementation review to ensure successful implementation along with identification of any external impacts or new requirements;
  • create and update the Preventive Maintenance procedure and schedule according to the product guidelines;
  • schedule and perform the Preventive Maintenance Service Requests within SLA;
  • report on the status of Preventive Maintenance result for the Transport Network;
  • handle Problem ticket requests; create, correlate and dispatch to Problem ticket according to needs;
  • identify root cause of specific resource trouble; reinitialize impacted resources;
  • verify the problem solution and closure; prepare and deliver problem report;
  • implement problem solution, update problem tickets.


  • comprehensive and in-depth knowledge of Transport Network architecture;
  • consolidated experience with systems and technologies from Huawei, NSN, Nortel-Ciena;
  • knowledge of MPC Network, MBH Network, MPLS, Platform Network, MGT Network, SDH, WDM, Clarify;
  • proven ability to participate in large scale projects, to implement project requirements and to provide project technical support;
  • capability to understand process frameworks and to support process implementation and optimization;
  • extensive practice in drawing up technical or operational specifications and to understand requirements from the customer or the field forces;
  • solid understanding of security rules and standards.


  • Education: Degree in Telecommunication or Computer Science
  • Experience: At least 5 years experience in Transport network operation and management
  • Language: Fluent English, German is considered a plus
  • Other: Experience with Operators' O&M Departments or other Managed Services Organizations is a plus