Beschreibung
For our client, a global bank in Zurich, we are currently looking for an Application Specialist for CRM applications.Tasks
- Working in a very experienced and well-spirited team
- Performing daily application management tasks (e.g. re-occurring maintenance tasks, incident analysis/ resolution)
- Providing input for application lifecycle planning, definition and management of SLAs/ OLAs, planning/ implementation of application changes
- Acting as an overall incidents, requests and defects manager for the CRM application
- Supporting the regular release processes and versatile enough to also support one or two other applications within the same domain
- 3rd level support for applications (incident analysis and resolution)
Requirements
- Education in computer science (Apprenticeship or FH, Uni/ETH)
- Strong in managing of incidents and in tracking of KPIs, benchmarks (in doing as role -model, delegation and promoting internally)
- Experience in application management (lifecycle, maintenance, operation) and enforcing mature and stable application operation in an environment where agile projects still extend the application under high pressure
- Understanding of software development/ customization processes
- Preferably with expert knowledge and professional experience in JAVA, Oracle, SQL, PL/SQL
- Preferably basic understanding of Client Relationship Management and Client Data Management systems and processes in the banking industry
- Mother tongue German and good English knowledge
Soft Skills
- Team oriented, flexible, proactive, autonomous, persistent and sustainable
- Able to collaborate, listen and exchange ideas
- Preferably good coordination and communication skills
- Entrepreneurial spirit, being a creative and reliable person with the ability to work under pressure
- Highly structured, able to address options and underlying evaluation