Beschreibung
IT Support Analyst - SQL / Web Applications - vacancy requiring profound Web Applications knowledge for a globally operating Basel based company in the financial sector.Your tasks:
- Providing front-line technical support to end users
- Performing daily checks to run scripts and systems while also analysing the urgency behind
- Responding to, documenting, and resolving service tickets according to SLA
- Cooperating with developers to resolve complex issues
- Delivering input to development teams for problem prevention
Your experience/knowledge:
- 5+ years of experience in offering level 2 support with a focus on web applications within corporate environments
- Expertise in working with SQL combined with a thorough understanding of troubleshooting and log files analysis
- Familiarity with documenting processes and application flows
- Good command of ticketing tools, ideally Service Now, would be an advantage
Your soft skills:
- Confidence in handling parallel workstreams paired with proactive behaviour
- Ability to identify the urgency of the case along with competency of filtering information
- Excellent problem-solving skills as well as the willingness to work independently, share information and assist others
Location: Basel, Switzerland
Sector: Finance
Start:
Duration: 12MM+
Ref.Nr.: BH17863
Take the next step and send us your CV and contact phone number on which we can reach you during working hours.
Due to Swiss work permit restrictions, we can only consider applications from Swiss nationals, EU citizens as well as current work-permit holders for Switzerland.
By applying, you agree to the storage and processing of your data for the application process. We strictly comply with the applicable data protection laws.