Beschreibung
For our banking client based in Zurich we are currently looking for a
2nd Level Trading application Supporter
Location: Zurich
Start date: ASAP
Duration: 6 months
Languages: English
Primarily, this role will be responsible for providing day-to-day Production Support on a wide variety of incidents and requests to our business clients and technical stakeholders. Your solutions will directly benefit our internal users and external clients working on critical Trading & Sales systems. We have high expectations from our Production Support team, and rely on them to act as owners of the Production environment.
Key deliverables within this role include:
- Managing communication with internal clients within the Business and other IT teams (eg Application Development, Technology Infrastructure Services)
- Own and manage incidents through to resolution including investigating complex problems involving multiple systems and involving other IT teams as required
- Act as a leader during major incidents - helping to engage other teams as required and driving resolution of incidents having major impact to our business
- Act as a key stakeholder within development projects to ensure quality within software delivery and onboarding of knowledge from Application Development teams
- Performing out-of-hours work as required within a compensated and pre-allocated shift to provide support for application deployments and support of critical batch jobs/overseas businesses
The ideal candidate will frequently be required to work within a team of around 5-10 application support analysts, and will use their initiative in making sound decisions and judgments based on their Business and IT experience & knowledge.
- Experience with Unix (eg handling files, searching logs, checking processes)
- Experience with SQL querying (Oracle/Microsoft SQL)
- Strong team player
- Good listening & spoken communication skills in English
- Good problem-solving skills;
- Ideally 3-5 years experience required
Michael Bailey International is acting as an Employment Business in relation to this vacancy.