Beschreibung
For our client, an international organisation operating in the mining sector, we are looking for a
Network Service Design and Delivery Analyst
Main responsibilities:
- Coordinate network service design, delivery and changes with internal and external stakeholders to enable a professional and positive experience for the customer and end-user in respect to the budget constraints
- Support networking initiatives related to application delivery and infrastructure operations.
- Assist with escalated requests for assistance from Business System Coordinators (BSC) and regional Business Systems (BS) teams.
- Maintain network service catalogue, service description referential in collaboration with service owners.
- Define and maintain network operation escalation model covering local BS support, local supplier, global BS Operations and global suppliers.
- Coordinate activities between BS and global network supplier.
- Monitor the health and performance of systems in scope of this role, executing standard maintenance, tuning and remediation actions in accordance with change management procedures and run actionable and effective root cause analysis on critical network incidents
- Coordinate with Operations manager to ensure proper configuration and intelligent monitoring.
- Document network designs to effectively communicate architectures and data flows
- Create and maintain network solution requirements document, functional specification documents and operational documents;
- Develop and execute test procedures required to ensure the performance of systems to Service Level Agreements.
- Implement all necessary performance management, capacity planning and system administration processes to maximize support and availability of computer infrastructure.
- Second and third level support related to network incidents and problems, including synchronization and orchestration of the troubleshooting, investigation and resolution activities within the organization and with external suppliers
- Lead and drive to success network service development and improvement projects by defining project objectives, planning, tasks, deliverables and resources, track progress, engage with resources to guarantee timeline and deliverables, report progress to project sponsor.
- Confirm solution readiness before moving to operation by confirming requirements and usability from a quantitative and qualitative standpoint;
- Maintain network service knowledge base and publish monthly reports.
- Assist less experienced personnel, sharing knowledge and cross-training.
Requirements:
- Minimum 5 years experience in network engineering, network service management, network support or equivalent fields
- Experience in network solution, service design and service delivery
- Experience with outsourcing and global/regional network service provider management
- Strong ITIL background
- Network solution and services based mainly on Cisco network, voice and video conferencing products, Ipanema, MPLS and Internet, Wi-Fi, cloud services and PRTG
- Advanced Microsoft Excel, WinWord, SharePoint and SAP user
- Excellent requirements and support documentation skills
- English skills
- Service Now user as a plus
Start: ASAP
Duration: 6 months
Location: Zürich