Beschreibung
Harvey Nash is looking for a Supporter for a 6 month project in Switzerland.
The role is for a candidate to troubleshoot highly technical problems, which may require assessing source code to analyse and resolve problems. This requires advanced troubleshooting skills and the candidate must be able to adapt and create non-standard approaches to problem solving.
You are responsible for
-Organizing and leading multi-functional teams during customer service disruptions, configuration management, new feature deployment and new product implementations
-Performing code upgrades without supervision
-Master multiple subject matter areas of responsibilities
-Identifying and documenting best practices within their subject matter areas of expertise
-Providing continuous process improvement suggestions
-Maintaining and document Standard Operating Procedures
Requirements
-Complex troubleshooting in a mission critical production environment
-IT Customer Service/Problem Management Resolution experience
-Bachelor's degree in a technical field such as computer science, computer engineering or related field required
-2-4 years' experience required
Are you available immediately, have experience working within a banking company? Please send your complete CV (Word documents preferred) to (see below) For further details feel free to call me. I am looking forward to receiving your application.