Senior Application Support Analyst

Zürich  ‐ Vor Ort
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Beschreibung

Title:Senior Application Support Analyst

Job Description

CRO application support analyst is a key role in strengthening and driving support service delivery capability and reinforcing SME knowledge of application in Data management team based out of ZH.

The application support analyst will have excellent understanding of portfolios of services delivered by PAM to CRO stakeholders and will act as point of contact for stakeholder face off.

The candidate will develop thorough and deeper understanding of business function and application in financial risk management domain. Over a period of time, the candidate will involve into PAM trusted advisor, partner and will manage relationship, facilitate communication and coordination amongst various stakeholders.

This role will be pretty much hands on into investigation of underlying cause of day to day production issues and drive through resolution independently. This role is expected to implement strict adherence to support process (IM, PM, CM and RM) across onshore and offshore team, assist to roll out best practices, legal requirements, comply to CS guidelines and policies and ensure to provide transparency on quality of service delivery, drive improvement and management support.

Qualifications

University degree preferably from premier institute preferably in IT or Finance

*Preferably 6-8 years of experience in User Production support role

*Experience working in 24x7 PTG operations as a application support lead SME having mix of internal and outsourced staff

*Experience in owning and driving strategic initiative to improve service quality and cost efficiency

*Strong experience in managing stakeholder expectation, timely communication and vendor resource and service management

* Experience in service deployment and onboarding.

*Sound knowledge of ITIL processes, in house developed application support and commonly used technologies eg Java, C++, Unix, Oracle, PL/SQL, CORBA, MQ Series and Weblogic

. Excellent knowledge of risk management function and familiarity with underlying methodologies, data and framework used in calculations

* Ability to prioritize and deliver tasks against agreed timeline

*Excellent analytical, problem solving and decision making skills

*Excellent written and verbal interpersonal communication skills

*Strong influencing, collaboration and relationship building skills

*Proven track record of working in a multi-task, international environment with an ability to work effectively cross border

3 Must Haves:

. Excellent written and verbal communication skills
. Quick learner, flexible to work timings, on call support, self-motivated, demonstrate ownership, ability to prioritize and deliver desired results
. Excellent knowledge of Unix, Oracle, Java based code and Middleware ie MQ

Start
keine Angabe
Von
Harvey Nash IT Recruitment Switzerland
Eingestellt
29.08.2015
Projekt-ID:
974956
Vertragsart
Freiberuflich
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