Beschreibung
eCommerce Support Analyst - FX, Equities - English
The eHelp team is a dynamic global team that provides a professional front-to-back support service to our Foreign Exchange, Equities, Fixed Income and IBD clients across our entire award winning eCommerce platforms. This eHelp role is mandated to provide an accurate, professional and friendly support service to our internal and external clients using all of our eCommerce platforms.
Role:
Providing our customers with professional multi-lingual technical support for various business critical applications by phone, chat and email
Taking ownership of each client issue through root cause and solution
Monitoring system infrastructure
Interacting on a daily basis with internal 2nd and 3rd level support staff, with Traders/Sales/Client Relationship teams and with external client technical staff
Coordinating/escalating to other UBS production support teams and business groups
Requirements:
The candidate should have the following skills and qualifications:
Business or technical apprentice applicants welcome
Extraordinary Client focus Excellent communication skills, as you have to be able to express yourself effectively in both business terms and technology terms
Ability to work under pressure
Fluency in English is a must, every additional language (German or French) is considered a strong plus
General interest and understanding of Internet technology, as well as understanding of most common Operating Systems
The ability to master new technology and effectively adapt knowledge and skills rounds off your ideal profile.
Our Offer:
Are you a person of above-average drive, eager to learn, develop and improve based on continuous and objective self-analysis and peer feedback? Do you thrive in a fast-paced and dynamic environment where you must deliver workable solutions on time without compromising long-term strategic goals? If so, this may be the challenge you are seeking. It starts with you if you would like to work for a global organization where individual contribution counts and where your ambitions and abilities can make a difference, please apply now.
Interested? If yes, then please send me your Curriculum Vitae
Work location: Zürich
Start: 01.09.2015 - 29.02.2016
Duration: 6 months +
Workload: 100%
Language: Fluent English, German & French
Ref: RE1839
BRINE SA has been providing its IT- and SAP specialists for short-, mid- and long-term projects in Switzerland since 1985, with customers primarily active in the following market sectors:
Financial services sector, especially banks and insurance companies
Pharmaceutical industry
Government and services sectors
BRINE SA is a stable, financially independent, Swiss enterprise with its head office in Zurich. Our services cover the entire IT spectrum, as well as interfaces to the various business sectors, and range from management- and IT-consulting through to software development and project implementation.
IT - Resources We offer our top consultants, computer profis and SAP experts to our customers as external specialists for limited assignments and as well for permanent positions.
BRINE SA is especially distinguished by its renowned characteristic strengths:
Short reaction time - rapid selection and supply of consultant's CVs, with skills matched to customer requirements
Quality - we take quality very seriously, both for internal and external-facing processes, thereby convincing many customers to maintain a long-standing business relationship with BRINE SA
Coaching - BRINE SA coaches and supports its consultants throughout the entire duration of the customer assignment
BRINE SA is ISO 9001:2008 certified since 2012