Beschreibung
For our banking client in Zürich we are currently looking for a DWH production supporter:
Start: ASAP
Duration: 6 months
Location: Zürich
Support role
An interesting role in the CFO IT production support' team. This team provides a portfolio of services, which includes 1st and 2nd level support for the CFO systems and applications
- An interesting role in the CFO IT production support' team. This team provides a portfolio of services, which includes 1st and 2nd level support for the CFO systems and applications
- Develop a thorough understanding of the CFO IT environment
- Monitoring of scheduled batch jobs, as well as the identification of process improvements (eg automation of the manual monitoring process)
- Responsibility for the OLAs and SLAs between IT to IT and IT to business
- Proactive communication of batch job delays to users and senior management
- Escalation of critical and high priority issues to the senior management
- Full root cause analysis and a detailed investigation of issues in the agreed time
- Ownership for the IT/incident tickets open in the area of responsibility
- Subject Matter Expert for one or more applications in the application portfolio
Strong collaboration with the application development teams and the other relevant interfaces
- University (or equivalent) qualification in an IT/Scientific subject
- 5 years' plus experience in an IT Support role (ideally in front or Middle Office in IB)
- Distinctive analytical thinking, solution-oriented personality
- Self-motivated, directed and passionate about what you do.
- Practical experience with Unix/Linux and Shell Scripting
- Experience with SQL (ideally Oracle/Sybase)
- Batch/Control-M experience is a strong plus
- ITIL V3 certificate is a strong plus
- Skills in Incident-/Problem-, Release- and Change Management (from a production perspective)
- Ability to do on-call duty and for working in non-peak hours (bank holidays/weekends)
Excellent communication skills in English, German is a plus
Michael Bailey International is acting as an Employment Business in relation to this vacancy.