Beschreibung
Support
Our client is an important subsidiary of a global company in the finance industry. We are looking for a technical supporter who can start as soon as possible. The position is based in Zurich Switzerland
This position requires advanced troubleshooting skills and must be able to adapt and create non-standard approaches to problem solving.
Role overview:
Organize and lead multi-functional teams during customer service disruptions, configuration management, new feature deployment and new product implementations
- Perform code upgrades without supervision.
. Be responsible for, and master multiple subject matter areas of responsibilities.
. Identify and document best practices within their subject matter areas of expertise.
. Provide continuous process improvement suggestions.
. Maintain and document Standard Operating Procedures.
Qualifications/competencies:
- Complex troubleshooting in a mission critical production environment.
. IT Customer Service/Problem Management Resolution experience.
. Bachelor's degree in a technical field such as computer science, computer engineering or related field required.
. 2-4 years experience required.
Interested? Please apply online. We look forward to receiving your application.
Please don't hesitate to send your CV or if you should have any questions, please don't hesitate to call.