Beschreibung
Key deliverables within this role include:
- Managing communication with internal clients within the Business and other IT teams (eg Application Development, Technology Infrastructure Services)
- Own and manage incidents through to resolution including investigating complex problems involving multiple systems and involving other IT teams as required
- Act as a leader during major incidents - helping to engage other teams as required and driving resolution of incidents having major impact to our business
- Act as a key stakeholder within development projects to ensure quality within software delivery and onboarding of knowledge from Application Development teams
- Performing out-of-hours work as required within a compensated and pre-allocated shift to provide support for application
The ideal candidate will frequently be required to work within a team of around 5-10 application support analysts, and will use their initiative in making sound decisions and judgments based on their Business and IT experience & knowledge.
Experience with Unix (eg handling files, searching logs, checking processes)
Experience with SQL querying (Oracle/Microsoft SQL)
Strong team player
Good listening & spoken communication skills in English
Good problem-solving skills;
Ideally 2-4 years experience required