Beschreibung
For our client, an international bank based in Switzerland, Swisslinx are looking for a System Engineer & Architect.
This is a 6 month contract starting ASAP with a strong likelihood of extension.
A challenging position for a senior System engineer with the desire to drive the architecture, analysis and implementation of a contact center platform & variety of projects.
Some of your key responsabilities are:
Main responsibility to translate business requirements into architectural and technical specifications on the contact center platform covering integration Front to Back (functional interfaces, reporting, user access right and security integration)
Assist Domain Architects to initiate, plan and implement the CC platform
Support new business functionality by introducing new communication channels and platform features (caller identification, needs based routing, caller authentication).
Down- and Upstream integration support of the platform, including events and feeds based on Business and IT needs
Contribute and support the BA/Testers during the test phases and manage accurate defect reports where necessary
A team player who is delivery focused and has the motivation to support others and share information and knowledge
Close collaboration and cooperation with Business, Project-Managers, Developers, Suppliers and Support teams
In order to be considered you will possess the following skills:
Degree or higher education in Information Technology and/or Business/Economics or equivalent
Good knowledge in the life cycle of Contact Center Products and general Business/Banking know-how and many years of practical experience
10+ years of experience working on a conceptual and functional base
Maintaining teams to deliver the objective along an agreed approach
Experience of working with a Contact Center platform/application (eg Genesys) is an advantage
Knowledge of Contact Center IT environments in international banking/IT environment
Fluency English & German
Are you interested in a new challenge? Then please send us your full CV to Cynthia Stern.
The Swisslinx Group provides bespoke recruitment solutions for technology, financial and executive positions in Switzerland, the Middle East and South East Asia. With more than twenty years of experience our business relationships are driven by integrity, trust and discretion.