System Engineer and Architect

Beschreibung

Job Description

Key tasks and competences are:

Main responsibility to translate business requirements into architectural and technical specifications on the contact center platform covering integration Front to Back (functional interfaces, reporting, user access right and security integration)

Assist Domain Architects to initiate, plan and implement the CC platform

Support new business functionality by introducing new communication channels and platform features (caller identification, needs based routing, caller authentication).

Down- and Upstream integration support of the platform, including events and feeds based on Business and IT needs

Contribute and support the BA/Testers during the test phases and manage accurate defect reports where necessary

A team player who is delivery focused and has the motivation to support others and share information and knowledge

Close collaboration and cooperation with Business, Project-Managers, Developers, Suppliers and Support teams

Dynamic, pro-active, self-motivated mentality and ability to work without close supervision

Conduct non-functional and functional walkthroughs with business users and other IT teams

Qualifications

Degree or higher education in Information Technology and/or Business/Economics or equivalent

Good knowledge in the life cycle of Contact Center Products and general Business/Banking know-how and many years of practical experience

10+ years of experience working on a conceptual and functional base

Maintaining teams to deliver the objective along an agreed approach

Experience of working with a Contact Center platform/application (eg Genesys) is an advantage

Knowledge of Contact Center IT environments in international banking/IT environment

IT background and experience with iterative incremental development styles is an advantage

Strong communication skills and good language skills in German and English is mandatory

Drive for high quality to achieve common goal