System Engineer/Architect (Contact Center Platform)

Vor Ort
6MM +
RM IT Professional Resources AG
flag_no Schweiz

Dieses Projekt ist archiviert und leider nicht (mehr) aktiv.
Sie finden vakante Projekte hier in unserer Projektbörse.

Experienced System Engineer and Architect with technical knowledge (Contact Center Platform) within an international bank in Zurich, Switzerland.

Your tasks:

  • Responsible to translate business requirements into technical and architectural specifications on the Contact Center Platform
  • Assist Domain Architects to start, plan and implement the CC Platform
  • Down- and Upstream integration support of the platform along with events and feeds based on Business/IT needs
  • Support the BA/Testers during the test phases and handle accurate defect reports
  • Close collaboration with Business, Developers, Project Managers, Suppliers and Support teams

Your experience/skills:

  • Profound knowledge in the life cycle of Contact Center Products, general Banking understanding and many years of practical experience
  • Experience of working with a Contact Center platform/application (Genesys) is required
  • IT background and exposure with iterative incremental development styles is an advantage
  • Strong communication skills and good language skills in German and English is mandatory

Start: ASAP

Duration: 6MM

Location: Zurich, Switzerland

Does that sound like a challenging opportunity to you? Then take the next step and send us your CV as a Word Document and a daytime contact telephone number.

Due to work permit restrictions we can unfortunately only consider applications from EU or Swiss citizens as well as current work-permit holders for Switzerland.

Going the extra mile...

New to Switzerland? At successful placement, we support you with

  • All administrative questions
  • Finding an apartment
  • Health - and social insurance
  • Work permit and many more