System Engineer with Contact Center - iET ref 2928

Vor Ort
August or September 2015
6 months ++
flag_no Schweiz

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For a global bank we are looking for a System Engineer to join the team.

  • Our CC (Contact Center) IT Team based in Zurich is looking for an experienced System Engineer and Architect with a flavor for technical implementations.
  • A challenging position for a senior systems engineer with the desire to drive the architecture, analysis and implementation aspects Front to Back of the NextGen CC Platform and a variety of projects.

Job Description

  • Main responsibility to translate business requirements into architectural and technical specifications on the contact center platform covering integration Front to Back (functional interfaces, reporting, user access right and security integration)
  • Assist Domain Architects to initiate, plan and implement the CC platform
  • Support new business functionality by introducing new communication channels and platform features (caller identification, needs based routing, caller authentication).
  • Down- and Upstream integration support of the platform, including events and feeds based on Business and IT needs
  • Contribute and support the BA/Testers during the test phases and manage accurate defect reports where necessary
  • A team player who is delivery focused and has the motivation to support others and share information and knowledge
  • Close collaboration and cooperation with Business, Project-Managers, Developers, Suppliers and Support teams
  • Dynamic, pro-active, self-motivated mentality and ability to work without close supervision
  • Conduct non-functional and functional walkthroughs with business users and other IT teams


  • Degree or higher education in Information Technology and/or Business/Economics or equivalent
  • Good knowledge in the life cycle of Contact Center Products and general Business/Banking know-how and many years of practical experience
  • 10+ years of experience working on a conceptual and functional base
  • Maintaining teams to deliver the objective along an agreed approach
  • A least 1 years experience of working with a Contact Center platform/application (eg Genesys)
  • Knowledge of Contact Center IT environments in international banking/IT environment
  • IT background and experience with iterative incremental development styles is an advantage
  • Strong communication skills and good language skills in English is mandatory. It is also ideal if you speak German but not mandatory.
  • Drive for high quality to achieve common goal

We look forward to receiving your CV. Please submit it as a word .doc