Beschreibung
Role: Field Service Resident Support Engineer
Duration: 3Months+
Client: TCS
Location: Germany/Switzerland/France/Spain/Hungary/Poland.
Note: Base Location can be your preferred any of the above location.
Requirements:
- Good Communication skills.
- ITIL concepts strongly preferred.
- MCSE or MCP preferred.
- Min 2 years of relevant experience.
Responsibilities:
- Providing customer break fix support for designated equipment in plant and campus
- Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
- Documents, maintains, upgrades or replaces hardware and software systems
- Communicating clearly in written and verbal form
- Possess excellent customer service skills
- Accepting and delivery of all service calls assigned
- Completing all administrative tasks associated with each call
- Responsible for control and return of assets and inventory
- Other duties may be assigned to meet business needs
- Installing wires and cables as well as splice wires or cables
- Inspect and test wiring to locate and repair problems as well as ensuring that all specifications are met
- Backup tape replacement
- Executive support
- Handling procurements
- Support rest of the locations in country remotely if required.
- Support Remote Desktop support team if required.
- Support implementing/executing infrastructure-projects (small projects) only locally within the location.
Technical/Functional Skills - Preferred:
- Experience with operating system installation using SCMM, anti-spyware, anti-virus, custom and commercial software.
- Experience with mobile telephony technologies (BES, Blackberry, iPad, Smart phone and iPhone).
- Knowledge on office products like word/excel/Email clients.
- Proficiency in desktop support including knowledge of current Windows operating systems.
- Hardware support - laptops, Printers, Desktop, Telephony equipment's break fix.
- Backup restore of OS and Data.
- Procurement of Hardware, Maintaining the assets and Hardware spare stocks.
- Hands on Audio/Video Conferencing experience.
- Experience in performing asset refresh.
- Experience in Manufacturing/Industrial Application Services, Workstation, RFID scanner, Bar code. scanner, Controllers, Scale AS, PLC etc.
- Experience in network troubleshooting.
- Basic Knowledge on windows Active Directory and group policies.
- Ability to drive yourself to client locations.
- Ability to drive long distances.
- Ability to lift and or move various computer equipment and ladder up to 60 lbs.
- Valid driver's license.