Field Service Resident Support Engineer

CH  ‐ Vor Ort
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Beschreibung

Role: Field Service Resident Support Engineer

Duration: 3Months+

Client: TCS

Location: Germany/Switzerland/France/Spain/Hungary/Poland.

Note: Base Location can be your preferred any of the above location.

Requirements:

  • Good Communication skills.
  • ITIL concepts strongly preferred.
  • MCSE or MCP preferred.
  • Min 2 years of relevant experience.

Responsibilities:

  • Providing customer break fix support for designated equipment in plant and campus
  • Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.
  • Documents, maintains, upgrades or replaces hardware and software systems
  • Communicating clearly in written and verbal form
  • Possess excellent customer service skills
  • Accepting and delivery of all service calls assigned
  • Completing all administrative tasks associated with each call
  • Responsible for control and return of assets and inventory
  • Other duties may be assigned to meet business needs
  • Installing wires and cables as well as splice wires or cables
  • Inspect and test wiring to locate and repair problems as well as ensuring that all specifications are met
  • Backup tape replacement
  • Executive support
  • Handling procurements
  • Support rest of the locations in country remotely if required.
  • Support Remote Desktop support team if required.
  • Support implementing/executing infrastructure-projects (small projects) only locally within the location.

Technical/Functional Skills - Preferred:

  • Experience with operating system installation using SCMM, anti-spyware, anti-virus, custom and commercial software.
  • Experience with mobile telephony technologies (BES, Blackberry, iPad, Smart phone and iPhone).
  • Knowledge on office products like word/excel/Email clients.
  • Proficiency in desktop support including knowledge of current Windows operating systems.
  • Hardware support - laptops, Printers, Desktop, Telephony equipment's break fix.
  • Backup restore of OS and Data.
  • Procurement of Hardware, Maintaining the assets and Hardware spare stocks.
  • Hands on Audio/Video Conferencing experience.
  • Experience in performing asset refresh.
  • Experience in Manufacturing/Industrial Application Services, Workstation, RFID scanner, Bar code. scanner, Controllers, Scale AS, PLC etc.
  • Experience in network troubleshooting.
  • Basic Knowledge on windows Active Directory and group policies.
  • Ability to drive yourself to client locations.
  • Ability to drive long distances.
  • Ability to lift and or move various computer equipment and ladder up to 60 lbs.
  • Valid driver's license.
Start
keine Angabe
Von
Silverlink Technologies
Eingestellt
10.06.2015
Projekt-ID:
920749
Vertragsart
Freiberuflich
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