Supporter (f/m) Service Operations

Beschreibung

Bosshard & Partner is looking with Mandate 2972

for a Supporter (f/m) Service Operations

Project environment

Service operation tasks in Team DEM (Delivery Environment Management) at a Swiss Private Bank.

Tasks

Operations and Coordination:
• Perform daily service operation checks for the end of day processes, system and applications checks and communicate the status on the DEM SharePoint.
• Coordinate (and run) all job actions on the system test environment.
• Provide regular and timely updates on system test and education environment issues.
• Publish information about current and upcoming test or training limitations on the DEM SharePoint portal.
• Perform various operations tasks for the system test and education environment.
• Coordinate the resolution of environment issues.
• Manage test environment reservations and capacity.
• Plan and coordinate data refreshes or restoring of data.
• Coordinate the maintenance tests for the test and education environments.
• Support the projects at test data management and test case execution planning & configuration.
• Coordinate access and profiles for all users on the system test and education environments.
• Coordinate with other IT services (e.g. Frankfurt, Hongkong / Singapore etc.) to setup and run international test activities.

Additional tasks:
• Onboard applications to deliver a more effective e2e service.
• Work with Release-, Config- and Test- Management to judge the impact of changes that are being deployed into the system test environment.
• Ensure the DEM system test and education environment documentation is updated and that process, procedures and handbooks are reviewed and updated regularly.
• Educate DEM clients about DEM services, processes and toolsets.

Technical and Conceptual:
• Identify improvements and support the line heads to improve the processes from and to DEM.

Requirements

• Deep and broad knowledge around operations of heterogeneous IT environments (zOS, UNIX, Windows, UC4).
• 3 to 5 years of relevant test environment coordination.
• Understanding of financial services (banking).
• Understanding of Project Management methodologies.
• Experience in issue management.
• ITIL v3 Foundation Certification is a plus, preferably ITIL Service Transition.

Soft skills

• Strong communication skills in both spoken and written (English and German).
• Flexible, self-motivated in stressful situations.
• Customer focus, structured and accurate task handling approach.
• Analytical and conceptual skills, process oriented mindset.

Workload: 100%
Start Date: asap
End Date: 31.12.2015 (opt. for extension)
Workplace: Zurich

Did we gain your interest? Please do not hesitate to contact Mr Thomas Bigler at or