Beschreibung
For an international institution in Zurich we are seeking a highly motivated professional to take up the following challenge:Office 365 Service Delivery Manager (Contract) - 5774
Job Description
• Development and implementation of Office365 operations and process in line with business requirements
• Support enablement of Office365 workloads
• Provide management and oversight of Office365 operations
• Provide operations view and expertise to Office365 engineering teams
• Manage Office365 Core Platform operations with vendors and stakeholders
• Manage support escalations to Microsoft
• Collaborate with DWP SDM team to ensure consistency of approach and SDM strategy alignment
• Heavily contribute towards Office365 operational and process framework and implement the same
• Work closely with Office365 engineering and product management teams following agile methodology to enable their services and transition them into BAU operations
• Closely align with neighboring functions on operational topics (AzureAD, Network, etc)
• Work closely with DWP SDM team to align with SDM strategy and provide input
• Service Delivery Management of Office365 Core Platform Service
o knowledge transfer to L1 functions (ContactOne and Field Services) and other support teams involved
o guidance and management of Office365 Platform support team L2/L3
o vendor relationship and contract management
o provide adequate monitoring capabilities (health, performance, security)
o devise Office365 reporting strategy to all stakeholders and implement
o working closely with finance function in controlling service budget
• Participate in Office365 Service Reviews
• Understand common Office365 assistance and support topics
• Relationship management and escalation with Microsoft technical account team
• Handle escalations from technical support teams and key IT stakeholders & management
• Driving and managing continual service improvements with technical and non-technical teams, including automation and process topics
• Drive or contribute to RFIs/RFPs for services from external vendors
Requirements
• Strong knowledge of cloud service delivery especially O365, service transition into BAU, as well as operations and design of IT system support
• Previous involvement in larger scale Office365 projects
• Familiar with Microsoft Office365, as well as enabling and neighboring technologies
• Bachelor's degree in Computer Science, Engineering, Security or a directly-related discipline, or equivalent experience
• Practical experience in running IT operations in larger enterprises
• Can deal with external vendor support organizations as well as other internal support teams
• Can collaborate directly and efficiently with key IT service stakeholders and IT management
• Proven track record of service and customer orientation
• Ability to manage virtual and geographically dispersed teams and stakeholders
• Experience with IT Service Management tools and how they integrate into SDM requirements
• Write proposals and present clearly to key IT and business stakeholders
• Strong team player with the ability to take ownership of issues and see them through until resolution
• Experience of communicating and interacting professionally within your team and in interdisciplinary projects (cross-platform)
• Very good communication and presentation skills in English
• Desired experience:
o Work experience in agile delivery models
o Extensive know how of helpdesk and operations procedures
o Maintain a professional attitude even in periods of stress and time pressure
o Major Incident Management/ Crisis Management experience
Contact
IT Di-Visions is a peppy and flexible IT placement agency which has a real track record with companies within the financial, telecom, insurance and other interesting companies in Switzerland.
We place IT experts in contracting positions as well as in permanent employment contracts.
For further technical information, please contact Ms. Zerrin Filik,
Tel. .
Please send your complete electronic application to
IT Di-Visions AG
Bahnhofstrasse 63
8001 Zürich
Tel
Fax