Beschreibung
Helpdesk Support
On behalf of our client, a leading global bank, we are looking for Helpdesk Support to join the bank's Application Support team. The team is a dynamic global team that provides a professional front-to-back support service to our Foreign Exchange, Equities, Fixed Income and IBD clients across their award winning eCommerce platforms.
For this contract position based in Zürich, Switzerland, our client is looking for a candidate who can start as soon as possible.
Your main responsibilities will be:
- Provide professional multi-lingual technical support for various business critical applications via phone, e-mail, chat
- Take ownership of each client issue through root cause and solution
- Monitor system infrastructure
- Collaborate effectively with other UBS production support teams, business groups and external client technical staff to identify and resolve IT issues
You must possess:
- Extraordinary Client focus and ability to work under pressure
- Very good communication skills and ability to work in a global team
- Strong troubleshooting skills and a general interest and understanding of Internet technology
- Experience within an Information Technology Helpdesk is a strong plus
- Fluent in German and English is a must. Italian and French fluency is a plus.
Are you interested in this opportunity? Kindly send us your CV today through the link in the advert. In case of any questions please contact Priscilla Berclaz Poh.
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