Beschreibung
Service Desk Analyst - IT - 1st & 2nd Line Support - Laptops - PC's - Mobile Phones - Incident Resolution - Microsoft - Active Directory
- Act as a single point of contact for phone calls, tickets from staff regarding IT issues and queries
- 1st and 2nd line support - troubleshooting of IT related Incidents from in-house software to hardware, such as Laptops, PCs and Printers, mobile phones
- Resolve incidents based on 2nd/3rd line of support (including vendors) coordination
- Handling of end user service requests from reception until closure
- Escalate unresolved calls to the relevant Resolver Group
- Take ownership of user Incidents and follow up the status of Incidents on behalf of the user and communicate progress in a timely manner
- To maintain a high degree of customer service for all support queries and adhere to all service management principles
- Incident Management experience - Managing incidents including business expectations and communication
- Basic User & Security Group Active Directory administration
- Strong knowledge of Microsoft based operating systems and applications
- You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
RIZE Client is currently recruiting for a service desk analyst to help support a major IT project in Switzerland, if you would like additional information about this role please send your CV to RIZE and one of the team will be in contact ASAP