Beschreibung
Process Manager -ITIL,Prince 2
Please send your CFVS only if you have no more than 2 weeks notice!
Technical Competencies
Excellent influence, persuasion and communication skills
Good reporting skills
Organized: good planning, time management and prioritization skills
Ability to work under pressure and to deliver to tight deadlines
Proactive, problem solving approach and flexible attitude
ITIL certified
Prince2 or equivalent
Core Job Related competencies
ITIL V3 Foundation with emphasis on Incident, Problem and Service Level Management
Process Management
The process Manager is responsible for ensuring that relevant processes in support of the Managed Service provided to the customer are fit for purpose, well documented and agreed by all stakeholders and trained to relevant staff.
Documenting, agreeing and publicizing the process using the Huawei MSUP methodology/formats
Defining the Key Performance Indicators (KPIs) to evaluate the effectiveness and efficiency of the process
Reviewing KPIs and taking action required following the analysis
Responsible for the process design
Improving the effectiveness and efficiency of the process
Reviewing any proposed enhancements to the process
Addressing any issues with the running of the process
Ensuring all relevant staff have the required training in the process and are aware of their role in the process
Ensures that the process, roles, responsibilities and documentation are regularly reviewed and audited
Interfaces with relevant in- and external stakeholders
Technical Competencies
Excellent influence, persuasion and communication skills
Good reporting skills
Organized: good planning, time management and prioritization skills
Ability to work under pressure and to deliver to tight deadlines
Proactive, problem solving approach and flexible attitude
ITIL certified
Prince2 or equivalent
Core Job Related competencies
ITIL V3 Foundation with emphasis on Incident, Problem and Service Level Management
Process Management
Please send your CV to (see below)