Beschreibung
For a project at our client's site, an international bank based in Zurich, we are looking for an experienced
Hybrid BA/Support Engineer (IT) (3989)
Being a vital part of the Production Support team involves working on highly complex systems and providing general technology support services for both internal within department and external for our business clients, ensuring overall customer satisfaction and total resolution of each support incident.
Your Qualifications:
- Degree in Computer Science/Engineering or related engineering/science fields
- 3-5 years of experience in engineering, engineering support, or technical support environment or equivalent consulting experience
- Prior technical and business communication experience is a must
- Experience in corporate industry dealing with issues and their resolution
- Familiar with Oracle database and general database concepts
- Experience in data analysis and strong SQL skills to be able to perform complex queries
- Good knowledge of UNIX commands
- Good interpersonal and communications skills
- Strong team player who enjoys working in a fast paced atmosphere
- Ability to manage multiple priorities, commitments and projects
- Self-motivated, directed and passionate about what you do
- Must be able to work the occasional after hours support
About the Role:
- Managing resolution of any issues reported by TECH business users for multiple applications on many different layers
- Coordinate resolution with various team members for majority of the issues, analyze root cause and assist in efficient resolution of all production processes
- Providing excellent support in communicating and reporting all the encountered issues, responsive follow through, and advocacy for client issues within internal departments
- Prioritizing numerous issues of varying severity, effectively manage the resolution of all issues within accepted service levels and maintaining the problem tickets related to these issues
- Collaborating extensively with peers, Requirement Engineers, Business Analysts and Operations Staff to resolve client issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our clients
- Build the relationship between TECH Treasury IT and its business partners in order to properly update them with the required statuses and respond to their needs
Are you ready for a new challenge and available immediately? We look forward to receiving your application in MS-Word. For any questions, please contact.