Service Desk Agent - Support/Windows 7/Googlemail

Zürich  ‐ Vor Ort
Dieses Projekt ist archiviert und leider nicht (mehr) aktiv.
Sie finden vakante Projekte hier in unserer Projektbörse.

Beschreibung

Service Desk Agent - Support/Windows 7/Googlemail

About us:
ITech Consult AG is a certified ISO Swiss company with offices also located in Germany, Great Britain and Ireland. ITech Consult is specialised in delivering ICT candidates for contract work. We were founded in 1997 by IT professionals; hence we well understand what it means to be professionally supported in your search for a new project and being employed.

Reference #: 915936NC
Role: Service Desk Agent - Support/Windows 7/Googlemail
Industry: IT
Location: Zurich Region
Start: ASAP
Duration: Till 30.12.2016
Workload: 80%-100%

Tasks:
-Providing First Level IT Support via Telephone, Email, Remote tools and on-site (Zurich & rarely in Holderbank)
-First analysis of all customer requests and gathering of all necessary information
-Creating ticket in the Service Management tool in accordance with ISO 20`000 and ITIL guidance (User Incidents, Security Incidents, Application Support, User Administration, Information Management, Order Management, Complaint Management)
-Forwarding incidents and service requests which cannot be resolved by the IT Service Desk to the responsible IT Team in line with the process specifications
-Technically or hierarchically escalate incidents or service requests and doing their follow-up incl. proper customer information flow
-Creating of Knowledge Base entries
-Accomplishing of IT Introductions to HTS users
-Active participation in new and ongoing IT projects

Experiences:
-Minimum 1-3 years of experience in 1st or 2nd level support-Windows 7 & Googlemail (Mail, Calendar, Chrome, Docs, Drive, Hangout, Sites etc.) is a must
-Responsible for ticket quality and completeness of all customer requests
-Correct registration of all incoming customer requests, closing of all user requests
-All tasks have to be executed in compliance with IT Policies and HTS Standards
-Fluent in English & German minimum A2 level; French would be an advantage

Nice to have:
-Trainings: Microsoft courses (Windows 7, Office 2010, Active Directory, server etc.), Network, Security, Adobe, SAP, Oracle, Symantec, Citrix
-Additional experience in: BMC Remedy, Service Now, Citrix, Oracle, Mobile Device Management (AirWatch, Google), RSA SecurID
-Hardware skills: Lenovo, Apple iPhone/iPad, Samsung phone/tablet, HP Printer, CISCO videoconference

Call us and discover the quality of our services for yourself. We are more than happy to meet with you for an individual consultation. Do not hesitate to contact us for further enquires.

Our Pay rolling is referred by 98% of our freelancers as the best Pay rolling system in Switzerland. Do you require more information? Feel free to contact us.

Start
ab sofort
Dauer
30.12.2016
Von
ITech Consult
Eingestellt
22.08.2016
Projekt-ID:
1190203
Vertragsart
Freiberuflich
Um sich auf dieses Projekt zu bewerben müssen Sie sich einloggen.
Registrieren