Beschreibung
For a 9 months project of our client, an international banking company, we are looking for an experienced
Delivery Manager ITIL Specialist (3894)
In this role, you will prevent incidents and the resulting problems from occurring, eliminate recurring problems and minimize the impact of incidents that cannot be presented. Root cause analysis and problems resolution are further part of the role.
Requirements:
- 3-5 years' experience working within problem management
- Solid understanding of Service Management and ITIL service operations, particularly incident, problem and change management
- Experience working in an Investment Bank, preferably in an IT related role
- ITIL certified and IT related qualifications or experience
- Self-motivation and independent working style with a strong attention to detail
- Teamplayer with the ability to communicate effectively at all levels
- Strong analytical and problem solving skills
- Fluent English
Responsibilities:
- Manage the life cycle of all problems from creation to closure
- Ensure global problem management process and standards are adhered (incl. root cause identification and remediation activities)
- Execute problem management processes and procedures in a consistent and timely manner (incl. conducting problem review meetings and producing key management reporting and analytics)
- Verify that problem tickets contain accurate, up-to-date, consistent and high quality data for KPIs, reporting and analytics
- Produce stability reporting and analytics for Senior Management, highlighting instability themes, trends and remediation efforts for transparency
- Contribute to global or technology/region specific process and stability initiatives as part of continual service improvement
- Collaborate with key stakeholders, collating and fulfilling requirements
Are you ready for a new challenge and immediately available? We look forward to receiving your application in MS-Word. For any questions, please contact us.