Production Support

Zürich  ‐ Vor Ort
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Beschreibung

For our banking client in Zurich, we are looking for a

Production Supporter

Start date: ASAP

Duration: 3 - 6 months initial contract

Location: Zurich

This role is within a Swiss Bank organisation, supporting a global business based out of Switzerland. They own, support and act as the gatekeepers of the Production environment for Trading & Sales systems used globally around the clock by thousands of users ranging from Relationship Managers and Credit Risk Managers to Traders and External Clients. We are looking for people who have an interest in technology and want to help manage and support complex software applications.

Primarily, this role will be responsible for leading a team providing day-to-day 2nd Level Technical Support on a wide variety of software applications used across the bank its Trading & Sales businesses. Your role includes working on incidents and problems as well as contributing to the teams delivery to our business clients and technical stakeholders. Your solutions will directly benefit our internal users and external clients. This is an excellent opportunity to further a career in technology through a challenging role leading a team responsible for supporting critical software.

Key tasks include:

- Building relationships with our key stakeholders from the relevant areas particularly within application development and the business community.

- Actively identifying knowledge, performance and quality gaps within the team and addressing them using hands-on face-to-face coaching, both on the job and through one-to-ones

- Leading major incidents to ensure that incidents which may have an adverse impact are appropriately escalated and resolved

- Driving improvements across software applications including monitoring and automation

Skills or experience needed:

- 2 - 3 years experience working in IT ideally within a Financial organisation

- Proven track record of high performance in a service orientated environment

- A solid technical understanding of IT and technology in general with a desire to work in a service orientated support function

- Excellent problem-solving skills which must be demonstrated through previous education or career experience

- Strong listening & spoken communication skills in English, German in addition an advantage

- Experience with Unix (eg handling files, searching logs, checking processes)

- Experience with SQL querying (Oracle/Microsoft SQL)

Michael Bailey International is acting as an Employment Business in relation to this vacancy.

Start
ab sofort
Dauer
3/6 months
Von
Michael Bailey Associates - Zurich
Eingestellt
20.06.2016
Projekt-ID:
1151382
Vertragsart
Freiberuflich
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