SAP CRM 7.0: Senior SAP CRM Consultant with exp. of CTI & ICI (remote,

CH  ‐ Vor Ort
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Beschreibung

MRI Manserv AG is actively looking for a SAP CRM Consultant for our end user client based in Switzerland. This role can be worked 100% remotely from your home office.

Our client wants to integrate their Cisco CTI solution with SAP CRM to enable the telephony functions in SAP CRM interaction centre. The SAP CRM 7.0 Interaction Centre provides a toolset toolbar for basic telephony functions eg set agent state, accept the call, transfer call, hold call, end call etc.

SAP's Integrated Communication Interface is used to configure the external contact management system (in this case Cisco CTI) with SAP CRM. It consists of configuring the SAP CRM for enabling the communication with the external contact centre via the SAP ICI (Integrated Communication Interface) interface as well as developing an adapter for the SAP ICI interface, which consumes the interface methods to communicate with the external contact centre.

Our client is looking for a SAP CRM consultant/Developer who has experience of integrating CTI systems with the SAP CRM interaction centre.

Tasks of the SAP CRM Consultant:

  • Identify the correct SAP CRM lab. ICI interface should be configured and support Web Client access.
  • Access & configure the ICI web client web service. As per SAP documentation, ICI web service expose methods that can be used to develop an adapter for communication between SAP CRM and contact centre solution.
  • Work closely with the development team at design/architect level for developing the custom adaptor using ICI web service.
  • SAP CRM ICI configuration required for CTI integration.
  • The SAP CRM consultant will be responsible for SAP side configuration and development related activities.

Profile of the SAP CRM Consultant:

  • Experience with SAP CRM 7.0
  • Experience with CTI integration
  • Experience with SAP ICI Web client
  • Must be able to support our client with development of an adapter as described above (this is the knock out criteria for an immediate interview)

Role: SAP CRM Consultant

Location: remote/home office (you will be working with an off-shore development team)

Start: ASAP

Duration: 4/5 months.

Rate: market rates

* Note: the client is completely new to SAP CRM. They look for a senior SAP CRM specialist who can guide them and who can provide them with an estimation of the timelines.

Interested & available?

Please apply now to be considered.

MRI Manserv AG

Gilbert van Reekum

Start
ab sofort
Dauer
5 months ++
(Verlängerung möglich)
Von
MRI Network
Eingestellt
13.06.2016
Projekt-ID:
1147210
Vertragsart
Freiberuflich
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