Beschreibung
For our client in Zurich, we are looking for a Lync Operations Analyst for a 6 months' assignment
Required skills:
*BS, Computer Science or Information Systems/Technology is preferred
*Troubleshooting incidents escalated from L1 Support and Local Help Desk for the Lync Unified Computing environment
*Conducting critical system maintenance activities required to maintain service quality and performance of the Lync environment (core Lync features), including: patching, server refresh, capacity management, development and review of reports, and backup/recovery.
*1 to 3 years' experience supporting or deploying Microsoft Communications Solutions (OCS, Lync, Skype for Business) in enterprise environments (5,000+ users)
*Experience deploying, configuring, and supporting Lync 2010/Lync 2013/Skype for Business, including supporting core functionality on desktop/mobile clients, and integration with Microsoft and custom applications
*Experience providing support in one or more of the following administrative tasks for Lync
*User and access management and/or configuring security in Lync environment
*Backup and restore of environments, testing, and Disaster Recovery
*Reporting on system performance and stability
*3+ years' experience deploying, configuring, and supporting Exchange 2010+ or VoIP platforms (Avaya, Cisco, etc.) in an enterprise environment
*3+ years' experience administering all aspects of Windows Server environments, including provisioning, supporting, monitoring, and troubleshooting
*Fluency in English, both written and verbal
*Strong communication and interpersonal skills, especially with end-users in a support environment
*Ability to effectively prioritize and execute tasks in high-pressure situations
*Ability to collaborate with others and effectively work in a team environment
*Demonstrates a positive attitude as well as a desire to take initiative for professional development and seek opportunities to build new skills and areas of expertise
*Strong analytical capability and the ability to understand complex problems and abstract information from large data sets
*Perform with personal accountability and professional integrity, and lead by example
If you are interested and match the required criteria, please apply.