Beschreibung
For our banking client in Zurich, we are looking for a
Delivery Manager - JAVA application platforms
Start date: ASAP
Duration: 11 months
Location: Zurich
Successful candidates should possess the following:
- Project or Delivery management skills combined with technical background (Java)
- Minimum 3- 5 years combined IT Infrastructure service or delivery experience in a financial institution or comparably large organization. Demonstrated progression in responsibilities.
- Extensive experience with working in a global organization involving cross functional project team and client base.
- Experience in IT Infrastructure Technology across multiple platforms; Windows, UNIX, Database, Storage, Web Services and networks.
- Proven track record in the execution of infrastructure service delivery that meets the client expectations. Possess strong client relationship management experience.
- Demonstrated knowledge of Risk Management and maintaining ethical controls.
- Proficiency in Microsoft toolset including Excel and PowerPoint.
- Strong verbal/written communication skills & ability to interact effectively with various levels of management.
- Strong mindset on continuous improvement of our product and service quality.
- Demonstrate a strong sense of personal accountability in providing end-to-end service delivery.
- Experience in building and maintaining partnerships with various service providers.
Main Duties and Responsibilities
- Deliver medium/high complexity infrastructure services to our consumers from initiation to checkout and delivery. Platform includes Linux, Windows, Database, Web Services, Storage, and Virtual Machines.
- Confirm scope across TS, defines implementation approach, track milestones, and manage delivery risks & issues.
- Engage respective TS teams as required; System Integration, Operations, IT Risk, Networks, Engineering, Product Management, Provisioning, and Access Management to deliver a consistent high quality service.
- Manage multiple simultaneous global initiatives. Provide day to day support of our delivery services to meet our service level agreements.
- Produce delivery plans, minutes, status reports, KPIs, and risk logs.
- Communicate with stakeholders and clients at different levels of the organization on status and risks.
- Build a trusted partnership with our clients. Ensure timely delivery of IT solutions aligned to the client's requirements while supporting the strategic objectives of the organization. Ensure SLA and project milestones are consistently being met.
- Support our clients and users with their delivery requests through the ServiceNow Ordering Platform.
- Maintains quality of service by supporting and adhering to organizational standard operating procedures.
Michael Bailey International is acting as an Employment Business in relation to this vacancy.