Beschreibung
Production Support
We are currently recruiting for a Production Support Specialist for a contract position based in Zurich.
Your main responsibilities will be:
*Leading a team providing day-to-day 2nd Level Technical Support on a wide variety of software applications used across Trading & Sales businesses.
*Working on incidents and problems as well as contributing to the teams delivery to our business clients and technical stakeholders.
*Building relationships with our key stakeholders from the relevant areas particularly within application development and the business community.
*Actively identifying knowledge, performance and quality gaps within the team and addressing them using hands-on face-to-face coaching, both on the job and through one-to-ones
*Leading major incidents to ensure that incidents which may have an adverse impact are appropriately escalated and resolved
*Driving improvements across software applications including monitoring and automation
For this position you will need the following skills and experience/knowledge:
*2 - 3 years experience working in IT ideally within a Financial organisation
*Proven track record of high performance in a service orientated environment
*A solid technical understanding of IT and technology in general with a desire to work in a service orientated support function
*Excellent problem-solving skills which must be demonstrated through previous education or career experience
*Strong listening & spoken communication skills in English, German in addition an advantage
*Experience with Unix (eg handling files, searching logs, checking processes)
*Experience with SQL querying (Oracle/Microsoft SQL)
Do you think this would be an interesting opportunity for you? Then apply today!
Please don't hesitate to send your CV in English to Sarah Roper (see below) or if you should have any questions, please don't hesitate to call her.