Beschreibung
Apollo Solutions, Recruitment Company based in London is looking for a Senior System Specialist for a 1 year contract (an extension might be possible) in Basel.
This position is a mix between 2nd level laboratory supporter, experienced business partner and analyst with a technical experience.
Tasks and responsibilities:
* Act as an IT Business Partner working closely with our customers - 2nd level support for laboratory systems
* Coordinate with IT partners to ensure services are met
* Ensure that operational work, project related activities and on-call services are organized optimally
* Assess the impact of new user requirements; act as a Business System Analyst
* Provide application management and support and ensure operational stability and effectiveness of several Applications
* Contribute to the core business and informatics processes and solutions by applying specific knowledge of systems and tools, as well as problem solving skills, to support these processes and solutions
* Collaborate with end users to identify needs and opportunities for improved data management and delivery
* Resolve or escalate problems for resolution when appropriate
* Maintain and develop process and technical knowledge and train others within the domain
Experience:
* 3 - 5 years' experience in the pharmaceutical industry, as well as in a regulated environment with Computer System (laboratory experience as 2nd level support)
* 3 - 5 years' experience with business processes in the manufacturing and laboratory environment
* Validation experience with working in a project environment and in Informatics Service Support and Service Delivery (experience with ITIL)
* Previous experience in system installation and maintenance of operation systems, hardware and peripheral devices eg bar code scanner, printer etc.
* Technical experience in manufacturing and laboratory systems
* Strong technical skills in different operating systems
* Windows
* Windows 7
* Windows XP
* Excellent communication skills, fluent in German and English
* Service oriented attitude, being able to communicate with our customers, also in emergency situations
If you think to match with this role don't hesitate to contact me:
(see below)