Beschreibung
On behalf of our client, a large global financial organisation, we're looking for a Application Support to assist their production services trading & sales team based in Zurich.
Application Support 2nd Level
Role Purpose
Primarily, this role will be responsible for providing day-to-day Production Support on a wide variety of incidents and requests to business clients and technical stakeholders. Your solutions will directly benefit internal users and external clients working on critical Trading & Sales systems. We have high expectations from our Production Support team, and rely on them to act as owners of the Production environment.
Key deliverables within this role include:
- Daily communication with internal clients within the Business and other IT teams (eg Application Development, Technology Infrastructure Services)
- Incident Management through to resolution including investigating complex problems involving multiple systems and involving other IT teams as required
- Leadership tasks - helping to engage other teams as required and driving resolution of incidents having major impact to our business
- Act as a key stakeholder within development projects to ensure quality within software delivery and onboarding of knowledge from Application Development teams
- Performing out-of-hours work as required within a compensated and pre-allocated shift to provide support for application deployments and support of critical batch jobs/overseas businesses
Requirements
The ideal candidate will frequently be required to work within a team of around 5-10 application support analysts, and will use their initiative in making sound decisions and judgments based on their Business and IT experience & knowledge.
- Experience with Unix (eg handling files, searching logs, checking processes)
- OR Experience with SQL querying (Oracle/Microsoft SQL)
- OR Experience with Windows Servers (up to version 2008)
- Strong team player
- Good listening & spoken communication skills in English
- Good problem-solving skills;
- Ideally 2-4 years experience required
If you are interested in this position or would like to find out about alternative Support positions in Zürich, please send your CV. Alternatively, feel free to contact me.