Beschreibung
Role: Junior IT Support Specialist
Location: Basel
Start Date: May 01
End Date: December 31
Tasks:
- Ensuring IT support is provided either onsite, by phone or chat for incidents related to all type of computers, video conferencing & collaboration tools as well as mobile devices
- Investigating, troubleshooting and resolving reported incidents in a timely and efficient manner
- Ensuring services are delivered according agreed service levels in a transparent, reliable and flexible process with a strong customer service focus
- Adhering to the ITIL processes and contributing knowledge to the Knowledge Database
- Act as consultant (give trainings/workshops) in all IT related question Executives may have and manages third party if necessary
Qualifications:
- Excellent technical skills for analysing and troubleshooting problems in a complex environment and experience with at least one ticketing tool
- Solid understanding and knowledge of the common operating systems (Windows 7, MAC, etc.), the Microsoft Office suite as well as the complete Google suite and of supporting mobile solutions (IOS Based)
- Capability to provide trainings for end users
- Passion for working in a diverse team
- Strong communication skills, with German and English skills both in speaking and writing, and high customer focused behaviour.
- Consultancy skills
Nice to Have:
- Experience in a similar global IT environment
- Training skills
For immediate consideration, please send updated CV to (see below)