Beschreibung
Junior IT Support Specialist, Basel - Pharma
Are you a customer-focused IT Support Specialist and ready to take the next challenge?
Then we have the right job for you- see below for further details:
For our client, one of the biggest pharmaceutical players with HQ in Basel, we are looking for a Junior IT Support Specialist with excellent technical skills for analysing and troubleshooting problems in a complex pharmaceutical environment.
This is a challenging contracting position starting beginning of May until the end of year 2016.
Your responsibilities?
You, as a Junior IT Support Specialist will be responsible for ensuring IT support either by phone or chat for incidents related to all types of computers, video, conferencing & collaboration tools as well as mobile devices. Furthermore, you will be in charge of investigating, troubleshooting and resolving incidents in a timely and efficient manner.
In addition, you as a junior IT support specialist will follow the ITIL processes.
At least, you will act as a consultant ie gives trainings/workshops in all related question Executives may have and manage the third party if necessary.
To be the best at this role, it would help a great deal if you have the following qualifications:
- Excellent technical skills for analysing and troubleshooting problems within a global & pharmaceutical environment
- Experience with at least one ticket tool (such as HPSM)
- Solid understanding and knowledge of the operating systems (eg. Windows 7, MAC ) and with the Microsoft Office suite as well as the complete Google suite
- Good knowledge of supporting mobile solutions (IOS based)
- Capability to provide trainings for end users
- Passion for working in a diverse team
- Strong communication skills with fluency in German and English
- High customer focused behavior
- Consultancy skills
- Good Training skills is considered as an advantage
Do you fulfil all or most of the requirements above and may have even more to offer? Then one of the biggest players in the pharmaceutical industry with a multicultural and international environment is waiting for you! Apply now by clicking the button below. I'm looking forward to receiving your CV.
You would like to have more information on this role and the company behind it?
Don't hesitate to contact Florence Wespiser.
I will do my best to assist you on gathering all the clarity you need to make the decision that will move you forward in your career.
I am looking forward to hearing from you!