Beschreibung
Tasks:
- To actively support the Service Manager with day-to-day task execution
- cross-application ticket monitoring (including follow up on KPI reporting)
- impact assessment of external initiatives on the S2P Components
- ensuring delivery of small projects (like enhancements)
- contribute to set-up of HP SM (ticketing tool used as well for Change Control) for the Global IT Processes
- support meeting organization, meeting minutes & follow up-monitoring,
- draft project plan (including business activities) in SMARTSHEETS and maintain these plans
- Actively drive operational support-deliverables in line with established procedures and what is applied already for Legacy applications
- Actively liaise with delivery partners (eg ADMD, other ERP-teams)
- Actively liaise with Business partners (ARIBA P2P Support, I2P/R2R
- Small Site Solution Business Support, CLM IT/Business Support, xR2R Business Support)
- Define and implement a global documentation approach for Operations
Requirements:
-At least 3-4 years' experience as Delivery Service Manager/-coordinator or at least as a coordinator
- Project Management foundation certificate (PMI, Prince2, or similar)
- ITIL Foundation certificate
- SAP background, ideally about procurement &/contracting (MM, SRM, CLM) and their integration into Finance (Account Payables)
- Speaking and writing fluently in English is a must, good knowledge in German
- Good experience in Google products and proficient with MS Office tools