Service Desk Agent

Zürich  ‐ Vor Ort
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Beschreibung

Service Desk Agent wanted for our Zurich based customer in the manufacturing sector.

Your tasks:

  • Providing first level IT Support via telephone, E-mail, remote tools and on-site
  • Being responsible for the first analysis of all customer requests and gathering of necessary information
  • Creating tickets in the service management tool in accordance with ISO 20`000 and ITIL guidance as well as managing tickets from the beginning until closing
  • Forwarding incidents and service requests which cannot be resolved by the IT Service Desk to the responsible IT Team in line with the process specifications
  • Participating in new and ongoing IT projects as well as accomplishing IT Introductions to HTS users

Your experience/skills:

  • 3+ years of professional experience in first or second level support
  • ICT certificate or equivalent and ITIL v2/v3, MCDST, MCSA, MCSE, etc
  • Experience in Google app for business and extensive experience in Microsoft Windows 7, Microsoft Office 2010 as well as other applications like Service Now, Citrix, Oracle, Mobile Device Management
  • High stress resistance and self-motivating team player with the ability to learn new technology
  • Good hardware skills in Lenovo, Apple iPhone/iPad and Samsung phone/tablet
  • Languages: Excellent in English German both written and spoken, French would be a big plus

Start: ASAP
Duration: 9MM++
Location: Zurich, Switzerland
Ref.Nr.: BH7718

Does that sound interesting? Does that sound like a challenging opportunity to you? Then take the next step and send us your CV as a Word Document and a daytime contact telephone number.

Due to work permit restrictions we can unfortunately only consider applications from EU or Swiss citizens as well as current work-permit holders for Switzerland.

Going the extra mile

New to Switzerland? In case of successful placement, we support you with:

  • All administrative questions
  • Finding an apartment
  • Health - and social insurance
  • Work permit and many more

Start
ab sofort
Dauer
9M++
(Verlängerung möglich)
Von
RM IT Professional Resources AG
Eingestellt
09.03.2016
Projekt-ID:
1087499
Vertragsart
Freiberuflich
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