Beschreibung
For a huge end user building move, we are currently looking for a Professional IT Supporter.
The Position
- Ensuring IT support is provided either onsite or by phone for incidents related to all type of computers, video conferencing & collaboration tools as well as mobile devices
- Investigating, troubleshooting and resolving reported incidents in a timely and efficient manner
- Ensuring services are delivered according agreed service levels in a transparent, reliable and flexible process with a strong customer service focus
- Adhering to the ITIL processes and contributing knowledge to the Knowledge Database
You bring the following qualifications:
- Excellent technical skills for analysing and troubleshooting problems in a complex environment and experience with at least one ticketing tool
- Solid understanding and knowledge of the common operating systems (Windows 7, MAC, etc.), the Microsoft Office 'suite as well as the complete Google suite and of supporting mobile solutions (IOS Based)
- Capability to provide trainings for end users
- Passion for working in a diverse team
- Strong communication skills, with German and English skills both in speaking and writing, and high customer focused behavior.
If you interested about this opportunity, please forward your most recent CV at (see below) or call Marilyn for a confidential chat.