Beschreibung
An exciting and varied position as Application Supporter to troubleshoot highly technical problems, which may require assessing source code to analyze and resolve problems. This requires advanced troubleshooting skills and must be able to adapt and create non-standard approaches to problem solving.
Main responsibilities:
- Organize and lead multi-functional teams during customer service disruptions, configuration management, new feature deployment and new product implementations
- Perform code upgrades without supervision.
- Be responsible for, and master multiple subject matter areas of responsibilities.
- Identify and document best practices within their subject matter areas of expertise.
- Provide continuous process improvement suggestions.
- Maintain and document Standard Operating Procedures.
Required expertise/knowledge:
- Complex troubleshooting in a mission critical production environment.
- IT Customer Service/Problem Management Resolution experience.
- Technical education with advanced training in Information Technology (eg diploma at equivalent level)
- Multiple years of experience and a proven track record in an application support role
- Basic knowledge of Control-M job scheduler or similar job scheduling system
- Good listening and spoken communication skills in English & German
- Strong team player
- Interest to have a broad overview of our application landscape
- Extensive analytical and problem solving skills and an ability to operate under pressure
- Analytic procedure
- High personal responsibility
Interested? If yes, then please send me your Curriculum Vitae.
Work location: Zürich
Start:
Duration: 6 months +
Permits required: EU citizen or valid work permit
Workload: 100%
Language: English & German
Ref: WB1963