L2 Support

Zürich  ‐ Vor Ort
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Beschreibung

Role details:

  • An interesting role in the Risk and Finance IT production support' team. This team provides a portfolio of services, which includes 2nd level support for the business users
  • IT Support for the issues reported against IT applications and resolve them in a timely manner
  • Monitoring of scheduled batch jobs, as well as the identification of process improvements (eg automation of the manual monitoring process)
  • Responsibility for the OLAs and SLAs between IT to IT and IT to business
  • Proactive communication of batch job delays to users and senior management
  • Escalation of critical and high priority issues to the senior management
  • Full root cause analysis and a detailed investigation of issues in the agreed time
  • Ownership for the IT/incident tickets open in the area of responsibility
  • Subject Matter Expert for one or more applications in the application portfolio
  • Strong collaboration with the application development teams and the other relevant interfaces

Skills required:

  • University (or equivalent) qualification in an IT/Scientific subject
  • 5 years' plus experience in an IT Support role (ideally in front or Middle Office in IB)
  • Fundamental Banking/Finance/Risk knowledge is required
  • Practical experience with Unix/Linux and Shell Scripting
  • Experience with SQL (ideally Oracle/Sybase)
  • Batch/Control-M experience is a strong plus
  • ITIL V3 certificate is a strong plus
  • Knowledge of multiple technologies is an advantage: Excel, VBA, C#/ASP.NET, Java, C++
  • Skills in Incident-/Problem-, Release- and Change Management (from a production perspective)
  • Good understanding of monitoring modelling/practices
  • Ability to do on-call duty and for working in non-peak hours (bank holidays/weekends)
  • Excellent communication skills in English, German is a plus

Start
ab sofort
Dauer
6 months
Von
Darwin Recruitment
Eingestellt
24.01.2016
Projekt-ID:
1057663
Vertragsart
Freiberuflich
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