Beschreibung
Next Ventures are currently looking for a Professional IT Supporter to join a leading pharmaceutical company with the support for a huge end user building move. Must be fluent in both English and German.
The Position
- Ensuring IT support is provided either onsite or by phone for incidents related to all type of computers, video conferencing & collaboration tools as well as mobile devices
- Investigating, troubleshooting and resolving reported incidents in a timely and efficient manner
- Ensuring services are delivered according agreed service levels in a transparent, reliable and flexible process with a strong customer service focus
- Adhering to the ITIL processes and contributing knowledge to the Knowledge Database
Qualifications
- Excellent technical skills for analysing and troubleshooting problems in a complex environment and experience with at least one ticketing tool
- Solid understanding and knowledge of the common operating systems (Windows 7, MAC, etc.), the Microsoft Office suite as well as the complete Google suite and of supporting mobile solutions (IOS Based)
- Capability to provide trainings for end users
- Passion for working in a diverse team
- Strong communication skills, with German and English skills both in speaking and writing, and high customer focused behaviour.
For immediate consideration, please send updated CV to (see below)