Beschreibung
Senior Helpdesk Support/Call Handling/Office Environment/Windows 7/Office 2010/Business application/Remote Access/Hardware/Laptops/Desktops/Infrastructure/LAN/WLAN/ITIL/German/English
We are currently looking for a senior helpdesk support to join a leading pharmaceutical organisation in Basel for an initial 6 months contract. The correct candidate should have background in 1st and 2nd level support for Office 2010, remote access, hardware and LAN/WLAN. Ideally with ITIL certification. The correct candidate should be able to speak English and German at an advanced level.
This is a brilliant opportunity to join a market leading organisation experiencing a period of rapid growth and development, with numerous projects coming up throughout 2016.
Location: Basel Switzerland
Duration: 6 months - starting ASAP
Pay rate: CHF per day (£150 -£180)
Main Accountabilities
Act as Single Point of Contact for end-users providing customer focused support for incidents (utilizing the given standard tools and accordingly given Call Handling Instruction), including:
*1st level support for the company Common Office Environment (Windows 7, Office 2010, Mac) and standard Business Applications, key services, (eg Remote Access), hardware (eg laptops, desktops, smartphones, tablets and printers), Infrastructure (eg LAN, WLAN).
*Performs proactive ticket monitoring, updating owned tickets with latest status (pending, closed, resolved) and informs user accordingly.
*Monitors the voice mailbox of User Service segment, creates according change or incident ticket. Dispatches Incident & Service Request Tickets according its content.
*Receives incoming incidents and requests, records tickets and resolves them in an adequate time frame, ensuring expected customer satisfaction.
*Maintains communication links with the end user, keeping them apprised of call status where First Call Resolution is not possible.
*Contributes knowledge to the Knowledge DB
Required Qualifications
*5+ year experience in a similar position
*Advanced German and English skills (verbal and written)
*ITIL Certification is a plus
*Background work in the pharmaceutical industry is ideal
Senior Helpdesk Support/Call Handling/Office Environment/Windows 7/Office 2010/Business application/Remote Access/Hardware/Laptops/Desktops/Infrastructure/LAN/WLAN/ITIL/German/English
If interested please send me your most recent CV for consideration.
Kind regards
Christian Cowley
Spring Technology is acting as an Employment Business in relation to this vacancy.
Spring Technology is an Equal Opportunities employer; we welcome applicants from all backgrounds.